To place a refund, return or exchange request for an order placed with Lila TV, you would need to contact us via email at shop [at] lilatv [dot] com.
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.
Refund, returns or exchanges request are accepted up to 15 days from the date of placing the Order with Lila TV. Lila TV may grant extensions to this period for some special cases and Products at its discretion.
You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.
Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read them carefully before making a request. In case of misunderstandings between Lila TV Refund Policy and the Product terms, the present Refund policy will prevail. Shipping costs are non-refundable, except if due to Lila TV error, when you need to contact Lila TV and make a formal request.
If the refund request is granted by Lila TV, payments are refunded as follows:
- Credit / Debit Cards payments will be refunded within one (1) business days;
- Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
- Other payment methods will be refunded between five (5) to seven (7) days.
If applicable, Lila TV reserves the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.
The present Refund policy is part of the Lila TV TERMS AND CONDITIONS.